Effective Date: February 17, 2026
Last Updated: November 5, 2026
This page also exists in French (version française). In France, the French version prevails.
Changes on November 5, 2026: this policy now covers Sample Kit Builder and sound packs (sections 2, 3 and 6), says what happens to a license after a refund as it really works (6), sets out Paddle's role as the seller and your legal rights, including after 30 days (1, 7 and 8), and says that a sound pack is refunded without a reason only until you download it (3). Nothing was taken away from a purchase already made: no sound pack has been sold yet.
1. Overview
At UB DSP, we stand behind the quality of our products. All purchases come with a 30-day money-back guarantee. If you are not satisfied with your purchase for any reason, you can request a full refund within 30 days of the order date — no questions asked. Sound packs are the one exception, explained in Section 3.
Paddle.com is the seller of our products (Merchant of Record): when you buy, you buy from Paddle, which handles payment, invoicing, refunds and the related financial operations.
2. Free Trial — Try Before You Buy
We also provide a free, unlimited trial of every plugin and of Sample Kit Builder, with no time limit; you only need a free account to download it. In our plugins, trial versions include the full feature set and full sound quality, and the only limitation is a brief periodic silence (2 seconds every 40 seconds) that prevents production use while letting you fully evaluate the plugin. In Sample Kit Builder, the only limitation is that an export writes the first 4 filled pads of a kit.
We encourage you to download and use the trial version before purchasing. Trial downloads are available on our Downloads page.
3. 30-Day Money-Back Guarantee
You may request a full refund within 30 days of your purchase date, for any reason. No justification is required.
This 30-day refund window applies to all UB DSP products purchased through Paddle, with one exception: a sound pack is refunded without a reason only until you download it. Once downloaded, its sounds stay on your computer as ordinary audio files, which a refund cannot take back, so listen to the previews on the pack's page before you buy. If a pack you downloaded is faulty, the legal guarantee of conformity still applies (Section 7).
4. How to Request a Refund
You have two options:
Option A: Contact Us Directly
Use our contact page and include:
- Your name and email address associated with your UB DSP account.
- Your order number or Paddle receipt number.
- The product concerned.
Option B: Through Paddle
Since Paddle is the Merchant of Record, you can also contact Paddle directly using the receipt or order confirmation email you received at the time of purchase.
5. Refund Process
5.1 Processing
Refunds are processed by Paddle and issued to your original payment method (credit card, PayPal, etc.).
5.2 Processing Time
Refunds typically take 5 to 10 business days to appear on your statement, depending on your payment provider and financial institution.
5.3 Confirmation
You will receive a refund confirmation email from Paddle once the refund has been initiated.
6. After a Refund
Paddle sometimes takes a while to approve a refund. Your license stays active until it does. Once the refund is approved:
- License deactivation: Your license for the refunded product is deactivated in our records: its license file can no longer be downloaded from your account or from the link in your purchase email, and future versions of our software may refuse it. You are no longer entitled to use the paid version.
- License file: Licenses work offline, so the
.ubkeyfilealready on your computer is not switched off remotely. Please delete it from your system. - Sound packs: A refunded sound pack can no longer be downloaded from your account, and your right to use its sounds under the UB DSP Sound License ends: please delete them from your computers and instruments. Works you published before the refund, in keeping with that license, stay yours to use.
- Free trial: You are welcome to continue using the free trial version of the plugin or of Sample Kit Builder after a refund.
- Account: Your UB DSP account will remain active. Only the license for the refunded product is affected.
7. Refunds After 30 Days
After 30 days, the legal guarantee of conformity still applies, for two years from your purchase: if a product does not work as described, contact us and we bring it into conformity free of charge; if we cannot, you are entitled to a price reduction or a full refund (see Section 9 of our Terms of Service). Other refund requests received after the 30-day window are reviewed case by case.
8. EU Consumer Rights
If you are a consumer in the European Union, you have a 14-day right of withdrawal from a purchase made online (Directive 2011/83/EU; Article L.221-18 of the French Consumer Code). Paddle, as the seller, honours it under its Buyer Terms and offers an online withdrawal button in its Customer Portal. The law ends that right for a digital product once you have started downloading it, if you expressly agreed to the download starting during the 14 days and acknowledged that you would lose the right (Article L.221-28, 13°). Our 30-day money-back guarantee goes further: it applies even after you have downloaded the product, sound packs excepted (Section 3).
You also keep the legal guarantee of conformity described in Section 7.
Nothing in this Refund Policy limits or excludes any rights you may have under mandatory consumer protection laws in your jurisdiction.
9. Changes to This Policy
We may update this Refund Policy from time to time. When we make changes, we will update the “Effective Date” and “Last Updated” date at the top of this page. Material changes will be communicated to registered users via email.
10. Contact Us
If you have any questions about this Refund Policy, please reach out via our contact page.
We aim to respond to all inquiries within 2 business days.